Shipping Policy

Last Updated: August 12, 2026

Thank you for supporting Bitterroot. We’re a small, independent brand, and every order is packed and shipped with care by myself.

Processing Times

Orders are typically processed and shipped within 2–6 business days after your order is placed.

During new releases, restocks, or periods of higher order volume, processing may take slightly longer. We appreciate your patience while we get your order on its way.

Shipping

Bitterroot currently ships within the United States.

Shipping rates and available delivery options will be shown at checkout. Delivery times are estimates and begin once your order has been handed off to the shipping carrier.

Once your order ships, you will receive tracking information when available.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We’ll do our best to correct the address before the order ships, but we cannot guarantee changes once an order has been processed or handed over to the carrier.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is outside of our direct control.

If your tracking information shows unusual delays or your package appears to be lost, please contact us and we’ll do our best to help you determine the next steps with the carrier.

Bitterroot is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include your order information and photos of the issue.

We’ll work with you to make it right.

Questions?

If you have any questions about your order or shipping, please contact Bitterroot through the contact information listed on our website or send us a message through our official Instagram account.

Thank you for supporting Bitterroot.