Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unworn, unused, unwashed, and in their original condition.

To start a return, contact us at bitterrootcompany@gmail.com with your order number and the item(s) you would like to return. Please wait for return instructions before sending your item back.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, approved refunds will be issued to your original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at bitterroot company@gmail.com with your order number and photos of the issue so we can make it right.

Non-Returnable Items

Final-sale items, gift cards, personalized items, and items that have been worn, washed, altered, or damaged are not eligible for return.

For any return questions, contact us at bitterrootcompany@gmail.com.